What information is collected?
Information you enter on our website or provide in any other way.
Internet protocol (IP) address used to connect your computer to the Internet.
Computer and connection information.
Software tools may be used to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How do we collect such information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, and email address. Your personal information will be used for the specific reasons stated below only.
Why do we collect such personal information?
We collect such non-personal and personal information for the following purposes:
To provide and operate the services;
To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our services;
To comply with any applicable laws and regulations.
How do we store, use, share and disclose our site visitors' personal information?
Energetic Healing Therapies web site is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
Energetic Healing Therapies will not sell your data
How do we communicate with our site visitors?
We will only contact our if you make an enquiry about our services via the web site social media, email phone or post.
If you book an appointment we may contact you to notify you regarding your appointments, to resolve a dispute, to collect fees or monies owed. For these purposes we may contact you via email, telephone, text messages, and postal mail.
The right to be informed – you can ask what data Energetic Healing Therapies collects about you and how it is stored and used.
The right of access – you have the right to know exactly what information is held about you and how it is processed.
The right of rectification – you are entitled to have personal data rectified if it is inaccurate or incomplete. You can email email@example.com of any changes to your circumstances i.e. address, contact details, email address etc to ensure accurate records are maintained.
The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason as to why they wish to discontinue.
The right to restrict processing – your right to block or suppress processing of your personal data.
The right to data portability – allows you to retain and reuse your personal data for your own purpose.
The right to object – in certain circumstances, you are entitled to object to your personal data being used.
If you don’t want us to process your data anymore, please contact us at firstname.lastname@example.org.
Case History and Balance Notes
If you make an appointment you will be asked to complete a questionnaire and notes will be made of what happens during the appointment. The questions are optional but will help provide you with the most appropriate help.
This information is kept securely in paper form and not stored electronically. In order to comply with the terms of our insurance it will be kept for 7 years after your last appointment.
NHS Track and Trace
Recording customer details: how I use your information
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, I have been mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor Energetic Healing Therapies you will be asked to provide some basic information and contact details. The following information will be collected:
the names of all customers or visitors
a contact phone number for each customer or visitor
date of visit and arrival time and departure time
As the data controller for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
I will require you to pre-book appointments for visits or to complete a form on arrival.
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
I keep my privacy notice under regular review.